Hotel automation · Uzbekistan and Kazakhstan
Accounting in 1C, cash and owner reports, staff, front desk, rooms and cameras. All of it already runs in 25 Reikartz hotels in Uzbekistan and Kazakhstan. We deploy in hotels of any size, in our cloud or on your servers.
$150 per month covers everything for a small hotel. No extras, no hidden feesFront desk · guest staying 2 h without payment → alert to general manager
Room 412 · temperature 29°, sensor silent for 3 h
Lobby camera · guest at the front desk with no PMS record
E-invoice (ESF) signed in Didox, status written to 1C
Partners that already run it
Management snapshots every day
At night, the system collects figures from PMS, 1C, iiko, banks and the tax authority. In the morning, the executive and the owner get a ready snapshot in Telegram and by email. Nobody exports to Excel or merges spreadsheets.
An executive's day in the Reikartz chain
When you want to check for yourself, you don't need to call the general manager. The Android app and the web version show occupancy, ADR, RevPAR, today's cash, debts and a comparison with last year.
Access by role: an owner sees their hotels, a director sees theirs, a partner sees occupancy only.
pilotIndependent control of accounting
Every day the system checks the books in 1C from the outside, without asking the accountant. The owner sees what has been done, what is overdue and where the errors are, and gets specific questions the accountant has to answer. No accounting background is needed.
Which documents were posted, who changed what in the database, including backdated changes in a closed period.
Cash and bank against 1C, till revenue reported to the tax authority against 1C, e-invoices against sales, PMS against 1C.
E-invoices not issued, unsettled employee advances, unmatched bank statements, unanswered letters from the tax authority.
Expenses without a budget line or cost center, mismatches in settlement accounts, duplicate counterparties and contracts.
Where the profit came from, where the money went, what changed against last month and which taxes are coming up.
A one-off check of the whole 1C database before an accountant changes or when you buy a business. In the chain's live database we found 444 issues.
Answers are checked against the next snapshot, so you see whether it was fixed.
Restaurants and bars
Right after a cash shift closes, the owner gets revenue, average check, cost of sales, staff costs and the shift result. Deviations trigger an alert.
Shows which dishes make a profit and which to drop or reprice.
Kitchen load by the hour and schedules that match real guest flow. At one restaurant the calculation showed savings of about 1.6 million tenge a month.
The cost of dishes and breakfasts is recalculated at actual supplier prices. A banquet menu is broken down into products per guest.
Card payments are matched with the bank. Incoming delivery notes are matched with Didox invoices and stock.
Wolt, Yandex and Glovo orders together with iiko sales. You see which channel brings in the money.
Incentive schemes for waiters and cooks are calculated from iiko data, with no manual spreadsheets.
Handwritten inventory sheets are recognized and reconciled with the norms. All 15 kitchens in the chain now reconcile to zero. A reminder goes out between the 5th and 10th of each month.
Six levels of automation
Each level works on its own and strengthens the others. You can start at any level. The labels show what already runs in our chain every day, what is in pilot, and what we build for a client's task.
livepilotcustom
Cameras and microphones at front desks, archive, operator reports
Front desk cameras are checked automatically, around the clock, with no operator on duty. The general manager learns about a violation in Telegram, and what the camera sees is checked against PMS.
The system reviews camera recordings and finds violations: an employee asleep or away, outsiders behind the desk, a conflict, handling of cash. In the evening the executive gets a digest. 20 cameras, 44k frames checked in three weeks.
Recognizes conversations in Uzbek and Russian, translates them and shows how the employee talks to the guest and whether they follow the standard.
Camera events are checked against check-ins in PMS. A guest at the front desk with no record in the system needs review.
Daily reports from CCTV operators are parsed into a database of violations by hotel. 2,741 checks, violations found in 27%.
If a camera drops off the network, a ticket is created at once. When the disk fills up, the oldest archive is deleted automatically by a size limit.
Clerks sign in to PMS by face. Day and night, the system spot-checks that the right employee is on shift.
Confirmed camera findings feed a weekly rating of employees and hotels. Bonuses depend on real work.
Breakfast guest count against PMS, license plates in the parking lot, cleaning time from corridor cameras.
Sensors, climate, locks, energy
The room reports what is happening in it: the temperature, whether a guest is there, whether the door is open, which key cards have been issued.
Temperature and humidity in rooms and service areas. Reports dead batteries and silent sensors, and sends alerts to Telegram and a morning summary.
Shows whether a room is actually occupied. Energy saving and the search for rooms sold outside the system are built on this.
We combine lock databases from different vendors (BeTech, TTLock, Goodum, Orbita, HUNE) in one place: which key cards were issued, by whom and for which room. 49k cards have already been issued from PMS.
When the guest is away or a window is open, the air conditioner switches off. Electricity and water meters send readings remotely.
A sensor triggers, the engineer on duty gets an alert, and a ticket appears at once in the facilities team's queue.
Cross-checks three sources: the key card issued at the lock, presence in the room and the stay in PMS. The executive sees any mismatch at once.
Shifts, cash desk, foreign guests, OTA, calls
Night audit, fiscalization, foreign guest registration, OTA bookings. The general manager used to check all this by hand. Now the system checks every 10 minutes.
Every shift is checked for guests without payment, cash at the desk, payments without a fiscal receipt, overdue advances, shift closing reports and card slips. Over 30 days: 433 shifts and 2,112 card transactions.
Matches PMS arrivals with e-mehmon, finds unregistered guests and calculates the tourist tax. Over 30 days it checked 11,433 arrivals.
Transcribes every call to the hotel, finds missed calls and sends a summary in the evening. 7,610 calls in 30 days.
Every day the reservations team gets a list of corporate and group charges with no invoice issued.
The day before arrival, it tells the front desk which guests to offer a better room.
All work Telegram accounts of the front desks on one screen. Viewing does not mark messages as read.
A complaint or review goes straight to the general manager. The reply is due within 24 hours.
Emails from OTAs and tour operators about cancellations are checked against PMS, so bookings do not hang and cancellation fees are not lost.
OTA bookings flow into PMS under each platform's rules. Prices and rate plans in one window, and the hotel shows up in Google Hotels search.
Shows how the hotel looks on Google Maps, Yandex Maps, 2GIS and TripAdvisor: gaps in listings and reviews.
A two-year reservation chart, group bookings, a cash desk with blind reconciliation at shift handover, automatic housekeeper assignment, passport scan with recognition and a PINFL (personal ID number) check. 51 modules, including budgets, Multibot, e-mehmon, Didox and 1C. Pilot in one hotel.
Multibot, tickets, standards, HR, transport
Multibot and a dozen staff services handle routine work right in Telegram, with no separate programs and no long training.
Cash, tickets, laundry, meals, purchasing and management accounting payroll in one app. Details below.
Any message, photo or voice note becomes a numbered ticket. Twice a day a list of open tickets arrives, and the reply “done” closes a ticket.
The system spots breakdown reports in property chats in Uzbek and Russian and creates a facilities ticket by itself. If a ticket sits for two hours, it is escalated.
Employee card from ZUP, trainees, probation periods, candidate forms, vacancies via HeadHunter.
An accountant or executive asks a question in chat and gets an answer from 1C, sales and turnover data. The databases are read-only, nothing in them changes.
Yandex Go trips are checked against ZUP, dismissed employees are cut off the same day, and an employee explains disputed trips on the site. 1,539 trips a month.
Tracks of company cars are checked against transfer requests, and disputed trips go into a report.
The contract arrives by email. A legal opinion and a revised draft in Word come back. The database of Uzbekistan laws is updated every week.
Recordings of weekly property meetings become minutes and are checked against last week's action items.
P&L, receivables, treasury, budget, food cost
The owner sees receipts for their hotel every day. Accounting no longer builds reports by hand.
Revenue from PMS, expenses from 1C, property P&L under USALI. Sent to partners after the executive approves it.
Receipts by hotel, the owner's share under the management or lease agreement, payment orders.
A site with debts by counterparty, e-invoice statuses and tracking of account managers. Updated three times a day, with a summary sent to Telegram.
Direct bank connection with no bank-client software: statements, automatic matching, draft payment orders, cash balances twice a day in Telegram, a register of supplier debts.
Plan and actual for each hotel. Statutory and management accounting are kept separate and combined in one report.
Cash, bank, e-invoices and PMS are reconciled with 1C every day. The director gets an email on the state of the books.
Cost of breakfasts and meals at purchase prices, breakdown of group menus into products, control of purchase requests.
Sales, cash, shifts, tax, HR and restaurants arrive on schedule by themselves. Daily schedule.
Occupancy, ADR, RevPAR, today's cash and debts at any moment, with no call to the general manager. Learn more.
Inventory by accounting section. A committee counts textiles blind, and variances are visible at once against 1C.
Monthly seller rating, new corporate clients, manager calls from IP telephony.
Department control, procedures, training, knowledge base
Service rests on standards. Every department works by procedures, staff study and pass tests, and execution is checked every day, even when the manager is in another city.
Shifts and cash, guests without payment or a phone number, night audit, behaviour at the desk from video and calls. Violations reach the general manager the same day.
The linen cycle with photos and confirmations, cleaning inspections, maintenance reports from housekeepers. A weekly housekeeping rating for every hotel.
Breakfast menus to the star-rating standard, two-step meal confirmation, inventory against norms, cost of every shift.
Requests only by catalogue item and with approval. Every evening purchases are checked for price and volume deviations and matched with supplier invoices.
A ticket with a photo and a deadline, completion confirmed with a photo. A ticket left for two hours is escalated. A morning report by technician and property.
Tasks with deadline control, the same structure of work chats in every hotel, meeting minutes checked against last week's tasks. The executive runs the chain from a phone.
Step-by-step SOPs for the front desk, housekeeping, kitchen, maintenance and accounting: what to do, in what order and who is responsible.
Each employee studies the standards for their position and takes a test. The manager sees who passed, who did not and where people make mistakes most often.
Standards, procedures, answers to common questions and solved cases from work chats in one place. A new employee finds the answer without distracting colleagues.
Every week: standards tests, guest reviews, camera remarks and department inspections. Bonuses follow facts, not impressions.
Accounting, ZUP, BIT.Finance, Catering
All customizations are collected in a separate section called “Non-standard”. Accountants don't hunt for buttons in the standard menus, and the standard configuration stays under vendor support and updates as usual.
1C:Accounting 3.0 · Uzbekistan and Kazakhstan
Invoices, sales documents and payments, including Click, go from PMS to 1C by rules. 16k documents in 30 days with no manual entry.
E-invoices are issued and signed in Didox automatically, with acceptance acts attached. The status and the reason for a rejection show right in the sales document. About 420 e-invoices in 4 days.
PMS, 1C and Didox work from the same contracts. 739 contracts are loaded, and invoices move to the main contract automatically.
No bank-client software: Kapitalbank statements every 30 minutes, NBU, Aloqabank and corporate cards arrive in 1C on their own. 96.6% of statement lines are matched automatically.
Z-reports and cash register receipts are collected in our own database, fiscal revenue is checked against 1C every day, and letters from the tax authority are monitored. The database holds 113k receipts.
An expense without a cost center and an expense line cannot be posted. The share of expenses without a cost center fell from 30% to 1.9%.
Laptops and phones are tracked item by item with handover acts, and the return of equipment is controlled on dismissal.
Advances are offset every night, the branch hotel fills into the invoice by itself, and textiles are consolidated to 49 items instead of 289.
Payroll and HR (ZUP)
The management accounting part of payroll is calculated in ZUP. Payout goes through Multibot, and the cash order and the fact of payout return to 1C. Vacation pay and dismissals are handled in a separate document.
Overpayments, duplicates and payouts outside the system show up at once.
Shift hours from PMS are compared with ZUP, overtime is visible, and general managers get emails.
At 17:00 an email arrives: who was hired, dismissed or transferred.
Employment contract, orders and the financial liability agreement in Russian and Uzbek.
On the day of the order, email, 1C, servers and Multibot are closed, and equipment still held by the employee stays under control.
Budgeting, catering, service
The USALI methodology is carried over from the Kazakhstan environment. The revenue side is built online, and 3,896 sales documents matched the ledger postings.
Kitchen inventory against norms, recognition of handwritten inventories, receipts from Didox invoices, breakfast guests from PMS, meal write-offs from Multibot.
We look for posting errors, duplicates and junk in reference lists. In the chain's production database we found 444 issues, and 157 more in the Kazakhstan databases.
Hung sessions close by themselves and do not hold licenses. Every evening a digest arrives showing who changed what in the configuration.
Multibot
An employee opens Multibot in Telegram and sees only their own screens. Expenses, income, tickets and management accounting payroll go straight into 1C, and the executive sees the balance of every property in five currencies.
Management cash desk: expense, income, history. Transfers between properties confirmed by the recipient, moving an expense to another property, sending linen with photos, repair requests.
The full linen cycle: hotel, laundry, hotel. Quantities with photos and receipt confirmation, machine loads by weight, limits by textile type, laundry reports.
A ticket with a photo and a location. The assignee marks completion with a photo, and the author accepts or returns it. A report by property with average completion time.
Breakfast menu by star rating and day of the week, meals for guests and staff. Cost per guest, calories and macros, two-step confirmation.
A request by item, approval with quantity edits, a register. Every evening purchases are checked for deviations.
Delivery notes are recognized from a photo or from a link to a fiscal receipt. Cashless requests go through the contract and bank account from 1C, a request is linked to the bank transaction, and corporate cards are topped up right from Multibot.
Property report for the month, ticket completion, meal confirmation. Management accounting payroll is paid out by the plan from ZUP: a disputed amount blocks the payout until the payroll specialist resolves it.
Partner report for their own property, balances of all properties in UZS, USD, EUR, RUB and KZT, request approval, roles and expense lines, an access log.
Integrations: 1C Accounting and ZUP (reference lists three times a day, documents sent back), PMS (guests without payment, cash desks, incoming payments), Didox (corporate card receipts), bank notifications, ofd.soliq.uz, 1C-Rarus. Sign in through Telegram or a QR code.
Beyond hotels
A hotel puts a till, a warehouse, a kitchen, shifts and dozens of staff under one roof. That is why almost everything we built for hotels fits any business with several locations, shifts and 1C. Below are typical rollout scenarios.
Useful for any company in Uzbekistan
A chain of six coffee shops. After every shift closes, the owner gets revenue, average check, cost of goods and barista labour cost in Telegram. ABC analysis shows which items to drop from the menu, and Wolt, Yandex and Glovo orders sit in the same report.
The system watches the cameras above the tills: a sale without a receipt, an empty till, strangers behind the counter. Fiscal receipts from soliq.uz are reconciled with 1C every day, and sensors watch the temperature in the medicine store.
Every call to reception is transcribed, so missed calls and lost patients are visible. The management part of doctors' pay is calculated in ZUP from appointments and paid out through Multibot with a record in 1C.
Site managers report petty cash in Multibot: an expense with a photo or a fiscal receipt link lands in 1C against the right site. Machinery GPS is checked against requests, and investors see income and their share for each project on a portal.
Hundreds of e-invoices a day are issued and signed in Didox automatically. Bank statements are matched on their own, receivables per sales manager refresh three times a day, and truck trips are checked against orders.
Property owners see tenant payments and their share on a portal. Tenant invoices and e-invoices go out automatically, and leak and temperature sensors report a problem before the tenant does.
Each partner gets the P&L of their location in one template after the management company approves it. Standards, staff tests and customer complaints with response control are the same across the network.
Shift timesheets are checked against ZUP, the canteen kitchen is counted against norms, and food cost follows purchase prices. On the day someone leaves, their access is shut and company equipment stays under control.
Click and Unified QR payments are reconciled with the bank and 1C. The management pay of trainers and teachers is calculated from classes, and reception video control shows how clients are greeted.
What we work with
Pricing
Prices are approximate, in US dollars excluding VAT, payable in soums at the Central Bank rate. We give an exact estimate after an audit, which usually takes one to two weeks.
Small hotel · up to 30 rooms
No extra charges for users, modules or setup. No percentage of bookings and no hidden fees.
Cameras, sensors and 1C licenses are bought separately if you don't have them yet.
Larger hotels and chains · cloud, per user per month, from 10 users
| Subscription add-ons | Price per month |
|---|---|
| Front desk video controlrecording, violation checks, digest; the cameras are yours | $15 per camera |
| Front desk audio controlUzbek and Russian, translation, scoring against the standard | $40 per front desk |
| Call transcriptionall calls, missed calls, evening summary | $60 per hotel |
| Climate and Tuya sensorssensors are bought separately, about $40–90 per room | $1.5 per room |
On your servers · one-time implementation and support
| Solution | Implementation | Support per month |
|---|---|---|
| Climate and sensors in roomsexcluding sensors | $1,000–2,500 | $100–200 |
| Call transcription and control | $1,500–3,000 | $100–200 |
| Independent control of accountingdaily 1C checks, questions for the accountant, reports in plain words | $2,000–4,000 | $150–300 |
| Portals: receivables, partners, treasuryper portal | $2,000–4,000 | $100–200 |
| Standards and department controlprocedures, knowledge base, training and tests, control of front desk, housekeeping, kitchen, purchasing and maintenance | $2,500–5,000 | $150–300 |
| ZUP packagemanagement payroll, timesheet from PMS, HR events, bilingual forms, access on dismissal | $2,500–5,000 | $150–300 |
| Front desk control, e-mehmon, fiscalization | $3,000–6,000 | $150–300 |
| Front desk video controlup to 20 cameras, excluding cameras and server | $3,000–6,000 | $200–400 |
| “Hotel in 1C:Accounting” packagePMS loader, e-invoices through Didox, direct bank connection, soliq.uz, accounting locks | $4,000–8,000 | $250–500 |
| Budgeting in BIT.Finance under USALI | $5,000–12,000 | $200–400 |
| Multibotlicense for a chain of up to 10 hotels, integration with 1C and PMS | $8,000–15,000 | $300–600 |
| Turnkey package for a chain of up to 10 hotelsall levels, training, six months of support | $35,000–60,000 | $1,500–3,000 |
| Custom development1C, integrations, reports, staff services | $30–40 per hour | |
1C licenses, cameras, sensors and servers are not included in the price.
How we implement
We review your 1C database, PMS and front desk processes. We show where money and time are lost. One to two weeks.
We launch the chosen levels at one hotel and check the figures against yours. Two to four weeks.
We extend the solution to the other hotels and train general managers and the accounting team.
We monitor the system, update 1C and integrations, and develop further on your requests.
Frequently asked questions
On your servers if you choose installation. With a cloud subscription, data is stored on our servers. Access is granted by role, and the accounting databases are read-only until you allow writing.
No. The standard configuration is not changed, all customizations sit in a separate section. Updates install as usual.
With Servio everything connects right away. We connect other PMS through their data exchange interfaces or exports, and we assess this during the audit.
Yes. Some solutions already run in the Kazakhstan environment: 1C Accounting and ZUP, iiko, receivables, the payment register.
Yes. Most clients start with front desk control or with 1C, where results show up fastest.
Contact
Write to us on Telegram: which hotels you have, which PMS and 1C version, and what hurts most. In reply we will suggest which level to start with and give you a timeline.